Challeng​es

Homla needed to improve the shopping experience without attracting new traffic, focusing instead on better utilizing existing website visitors. The goal was to reduce shopping time, increase average cart value, and boost the number of products per transaction.

Results Achieved

4.11%

Conversion Rate Boost 

The introduction of personalized product recommendations led to a noticeable increase in conversion rates, with a 4.11% improvement. This enhancement reflects the success of delivering tailored content that resonates with individual customers' preferences, encouraging them to make purchases.

26%

Increase in Average Order Value

By showcasing relevant products that matched customers’ tastes, Coccodrillo saw a significant 26% rise in the average order value. Personalized suggestions not only encouraged additional purchases but also helped in upselling and cross-selling, contributing to higher transaction amounts.

16.5%

Growth in Customer Retention

The personalized shopping experience fostered stronger customer loyalty, resulting in a 16.5% growth in retention rates. Customers were more likely to return to the store, thanks to the engaging and customized shopping journey that made them feel understood and valued by the brand.

Coccodrillo is a store with a wide range of products of excellent quality. The missing piece of this puzzle was marketing automation, which allows customers to receive personalized offers, increasing conversions and customer loyalty. After implementing the right technology and launching the campaign, we were able to see results very quickly, which only confirms that the owners of Coccodrillo made a great decision.

Arkadiusz Seredyn
CEO MarTech Compass

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