Challeng​es

The retail chain needed a loyalty program that could effectively engage customers across various channels and offer personalized rewards based on individual shopping behaviors. The challenge was to implement a system that was not only automated but also capable of delivering relevant and timely incentives to encourage ongoing engagement.

Results Achieved

+8k

Conected online stores in real time

With over 8,000 stores connected online in real time, the AI-driven loyalty program enabled seamless communication across locations, facilitating immediate customer engagement and personalized promotions.

+4b

API request per month

The program processed more than 4 billion API requests per month, ensuring dynamic interactions and data exchange, which improved real-time decision-making and enabled a personalized shopping experience at scale.

+$3b

Revenue trucked yearly

The initiative contributed to tracking over $3 billion in revenue annually, underscoring the significant financial benefits of the loyalty program in driving sales and increasing customer lifetime value.

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